General

As the operator of this website and as a company, we come into contact with your personal data. This refers to all data that says something about you and with which you can be identified. In this privacy policy, we would like to explain in what way, for what purpose and on what legal basis we process your data.

Responsible for data processing on this website and in our company is:

Ten Brinke Health-Care GmbH
Dinxperloer Straße 18-22
46399 Bocholt

Phone: 02871 95 71 355
E-mail: info@tenbrinke-healthcare.de

General notes

SSL or TLS encryption

When you enter your data on websites, place online orders or send e-mails over the Internet, you must always be prepared for unauthorized third parties to access your data. There is no complete protection against such access. However, we do everything in our power to protect your data as best we can and to close security gaps as far as we can.

An important protection mechanism is the SSL or TLS encryption of our website, which ensures that data you transmit to us cannot be read by third parties. You can recognize the encryption by the lock icon in front of the Internet address entered in your browser and by the fact that our Internet address begins with https:// and not with http://.

How long do we store your data?

At some points in this privacy policy, we inform you about how long we or the companies that process your data on our behalf will store your data. In the absence of such information, we store your data until the purpose of the data processing no longer applies, you object to the data processing or you revoke your consent to the data processing.

However, in the event of an objection or revocation, we may continue to process your data if at least one of the following conditions is met:

We have compelling legitimate grounds for continuing data processing that override your interests, rights and freedoms (only in the case of objection to data processing; if the objection is to direct marketing, we cannot provide legitimate grounds).

The data processing is necessary to assert, exercise or defend legal claims (does not apply if your objection is directed against direct marketing).

We are required by law to retain your data.

In this case, we will delete your data as soon as the requirement(s) cease to apply.

Data transfer to the USA

On our website, we also use tools from companies that transfer your data to the USA and store it there and process it if necessary. This is particularly important for you because your data does not enjoy the same protection in the USA as it does within the EU, where the General Data Protection Regulation (GDPR) applies. For example, US companies are obliged to hand over personal data to security authorities without you as the data subject being able to take legal action against this. It is therefore possible that US authorities (e.g. intelligence services) process, evaluate and permanently store your data on US servers for monitoring purposes. We have no influence on these processing activities.

Your rights

Objection to data processing

If you read in this privacy policy that we have legitimate interests in the processing of your data and therefore base this on Art. 6 para. 1 sentence 1 lit. F) GDPR, you have the right to object to this in accordance with Art. 21 GDPR. This also applies to profiling based on the aforementioned provision. The prerequisite is that you state reasons for the objection that arise from your particular situation. No justification is required if the objection is directed against the use of your data for direct marketing.

The consequence of the objection is that we may no longer process your data. This only does not apply if one of the following conditions applies:

• We can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.
• The processing serves the assertion, exercise or defense of legal claims.

The exceptions do not apply if your objection is directed against direct advertising or against profiling in connection with this.

Other rights

Revocation of your consent to data processing

Many data processing operations are based on your consent. You give this consent, for example, by checking the appropriate box on online forms before you send the form, or by allowing certain cookies when you visit our website. You may revoke your consent at any time without giving reasons (Art. 7 (3) DSGVO). From the time of revocation, we may then no longer process your data. The only exception: we are required by law to retain the data for a certain period of time. Such retention periods exist in particular in tax and commercial law.

Right to complain to the competent supervisory authority

If you believe that we are in breach of the General Data Protection Regulation (GDPR), you have the right to complain to a supervisory authority pursuant to Art. 77 GDPR. You may contact a supervisory authority in the Member State of your residence, place of work or the place where the alleged infringement took place. The right of complaint exists alongside administrative or judicial remedies.

Right to data portability

Data that we process automatically on the basis of your consent or in fulfillment of a contract must be handed over to you or a third party in a common machine-readable format if you request this. We can only transfer the data to another responsible party if this is technically possible.

Right to information, deletion and correction of data

According to Art. 15 DSGVO, you have the right to receive information free of charge about which of your personal data we have stored, where the data came from, to whom we transmit the data and for what purpose it is stored. If the data is incorrect, you have the right to rectification (Art. 16 DSGVO), under the conditions of Art. 17 DSGVO you may demand that we delete the data.

Right to restriction of processing

In certain situations, you may request us to restrict the processing of your data in accordance with Art. 18 DSGVO. The data may then - apart from storage - only be processed as follows:

• with your consent

• for the assertion, exercise or defense of legal claims

• to protect the rights of another natural or legal person

• for reasons of important public interest of the European Union or a Member State

The right to restrict processing exists in the following situations:

• You have disputed the accuracy of your personal data stored by us and we need time to verify this. Here the right exists for the duration of the review.

• The processing of your personal data is unlawful or was unlawful in the past. Here you have the right alternatively to the deletion of the data.

• We no longer need your personal data, but you need it to exercise, defend or assert legal claims. Here you have the right alternatively to the deletion of the data.

• You have filed an objection pursuant to Art. 21 (1) DSGVO and now your and our interests must be weighed against each other. Here, the right exists as long as the result of the weighing has not yet been determined.

Hosting and Content Delivery Networks (CDN)

External hosting

Our website is located on a server of the following Internet service provider (hoster):

STRATO AG
Otto-Ostrowski-Straße 7
10249 Berlin

Has a contract for order processing been concluded with the hoster?
Yes

How do we process your data?

The hoster stores all data of our website. This includes all personal data that is collected automatically or through your input. This can be in particular: Your IP address, pages accessed, names, contact data and inquiries, as well as meta and communication data. When processing data, STRATO AG complies with our instructions and always processes the data only insofar as this is necessary to fulfill the service obligation towards us.

On what legal basis do we process your data?

Since we address potential customers via our website and maintain contacts with existing customers, the data processing by our hoster serves to initiate and fulfill contracts and is therefore based on Art. 6 (1) lit. b) DSGVO. In addition, it is our legitimate interest as a company to provide a professional Internet offering that meets the necessary requirements for security, speed and efficiency. In this respect, we also process your data on the basis of Art. 6 para. 1 lit. f) DSGVO.

Data collection on this website

Cookies use

Our website places cookies on your device. These are small text files that are used for different purposes. Some cookies are technically necessary for the website to function at all (necessary cookies). Others are needed to perform certain actions or functions on the site (functional cookies). For example, without cookies it would not be possible to take advantage of a shopping cart in an online store. Still other cookies are used to analyze user behavior or to optimize advertising measures. If we use third-party services on our website, e.g. to process payment transactions, these companies may also leave cookies on your device when you access the website (so-called third-party cookies).

How do we process your data?

Session cookies are only stored on your device for the duration of a session. As soon as you close the browser, they disappear by themselves. Permanent cookies, on the other hand, remain on your device unless you delete them yourself. This can, for example, lead to your user behavior being permanently analyzed. You can use the settings in your browser to influence how it handles cookies:

• Do you want to be informed when cookies are set?

• Do you want to exclude cookies in general or for certain cases?

• Do you want cookies to be automatically deleted when you close the browser?

If you disable or do not allow cookies, the functionality of the website may be limited.

If we use cookies from other companies or for analysis purposes, we will inform you about this as part of this privacy policy. We also request your consent in this regard when you visit our website.

On what legal basis do we process your data?

We have a legitimate interest in ensuring that our online offers can be used by visitors without technical problems and that all desired functions are available to them. The storage of necessary and functional cookies on your device is therefore based on Art. 6 para. 1 lit. f) DSGVO. We use all other cookies on the basis of Art. 6 (1) a) DSGVO, provided you give us your consent. You can revoke this at any time with effect for the future. If you have consented to the placement of necessary and functional cookies when requesting consent, these cookies are also stored exclusively on the basis of your consent.

Server log files

Server log files log all requests and accesses to our website and record error messages. They also include personal data, in particular your IP address. However, this is anonymized by the provider after a short time, so that we cannot assign the data to you personally. The data is automatically transmitted to our provider by your browser.

How do we process your data?

Our provider stores server log files in order to track activity on our website and locate errors. The files contain the following data:

• Browser type and version

• Operating system used

• Referrer URL

• Host name of the accessing computer

• Time of the server request

• IP address (anonymized if necessary)

We do not combine this data with other data, but use it only for statistical analysis and to improve our website.

On what legal basis do we process your data?

We have a legitimate interest in ensuring that our website runs without errors. It is also our legitimate interest to obtain an anonymized overview of the accesses to our website. Therefore, the data processing is lawful according to Art. 6 para. 1 lit. f) DSGVO.

Contact form

You can send us a message via the contact form on this website.

How do we process your data?

We store your message and the information from the form to be able to process your request including follow-up questions. This also applies to the contact details provided. Your information and personal data will be passed on to our partner and co-partner prop Projekte Partner GmbH, Breite Str. 2 in 30159 Hannover strictly in accordance with the applicable data protection laws and regulations to ensure the security and confidentiality of your data. The transfer takes place exclusively for the purpose of the efficient execution of our business relations in order to be able to provide you with high-quality products and services.

How long do we store your data?

We delete your data as soon as one of the following occurs:

• Your request has been finalized.

• You request us to delete the data.

• You revoke your consent to storage.

This does not apply only if we are required by law to retain the data.

On what legal basis do we process your data?

If your request is related to our contractual relationship or serves the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b) DSGVO. In all other cases, it is our legitimate interest to effectively process requests directed to us. The legal basis for data processing is therefore Art. 6 (1) f) DSGVO. If you have consented to the storage of your data, Art. 6 (1) a) DSGVO is the legal basis. In this case, you can revoke your consent at any time with effect for the future.

Request by e-mail, phone or fax

You can send us a message by e-mail or fax or call us.

How do we process your data?

We store your message as well as your self-made contact details or the transmitted phone number to be able to process your request including follow-up questions. Without your consent, we do not pass on the data to other persons.

How long do we store your data?

We delete your data as soon as one of the following occurs:

• Your request has been finalized.

• You request us to delete the data.

• You revoke your consent to storage.

This does not apply only if we are required by law to retain the data.

On what legal basis do we process your data?

If your request is related to our contractual relationship or serves the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b) DSGVO. In all other cases, it is our legitimate interest to effectively process requests directed to us. The legal basis for data processing is therefore Art. 6 (1) f) DSGVO. If you have consented to the storage of your data, Art. 6 (1) a) DSGVO is the legal basis. In this case, you can revoke your consent at any time with effect for the future.

Plugins and tools

Google reCAPTCHA

What is Google reCAPTCHA?
Test tool for distinguishing between people and computers from Google Ireland Ltd.

Who processes your data?
Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland

Where can you find more information about data protection at Google?
https://policies.google.com/privacy?hl=de

On what basis do we transfer your data to the USA?
Google complies with the standard contractual clauses of the European Commission(https://privacy.google.com/businesses/compliance)

How do we process your data?

With Google reCAPTCHA, we check whether data entered into forms on our website comes from a human or from a computer. For you, this means that the test tool analyzes your behavior as a visitor to our website based on various characteristics. The analysis does not start when you use the test tool, but already when you visit our website. Various data are collected, e.g. the IP address, the time spent on our website and mouse movements. The data is forwarded to Google.

On what legal basis do we process your data?

As a company, we have a legitimate interest in protecting our web offerings from spam and abusive spying. The data processing is therefore lawful according to Art. 6 para. 1 lit. f) DSGVO.

If you have consented to data processing, we process your data exclusively on the basis of Art. 6 (1) a) DSGVO. You can revoke your consent at any time. From the time of revocation, we may no longer process your data.

YouTube with enhanced privacy

This website embeds videos from the website YouTube. The operator of the pages is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in extended privacy mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, the disclosure of data to YouTube partners is not necessarily excluded by the extended data protection mode. Thus, YouTube - regardless of whether you watch a video - establishes a connection to the Google DoubleClick network.

As soon as you start a YouTube video on this website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, after starting a video, YouTube may store various cookies on your end device or use comparable recognition technologies (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve the user experience, and prevent fraud attempts.

If necessary, further data processing operations may be triggered after the start of a YouTube video, over which we have no control.

YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

For more information about privacy at YouTube, please see their privacy policy at: https://policies.google.com/privacy?hl=de.

Social media